HR Support

What you Will Learn

• Understands the organisation, its products and services, the market it operates in, its values and how their HR role supports the business.
• Has a good understanding of relevant HR legislation, company policies and where to access expert advice when required.
• Understands the role and priorities of the HR function and how these relate to their responsibilities.
• Understands the HR systems, tools, processes and standards required to carry out their role effectively.
• Provides excellent customer service, offering HR advice and support to managers while meeting agreed targets and deadlines.
• Uses effective questioning, listening and problem-solving skills to identify root causes, provide solutions and escalate complex issues when necessary.
• Communicates professionally through different channels, adapts their approach to different audiences and handles sensitive or challenging situations confidentially.
• Works collaboratively with colleagues and other HR teams, building positive working relationships to achieve shared goals.
• Identifies opportunities to improve HR processes and services, supports HR projects and maintains accurate records and management information.
• Keeps their knowledge and skills up to date, responds positively to change, acts with honesty and integrity, maintains confidentiality and remains resilient under pressure.